Intersnack Bulgaria

Privacy Policy

In connection with the entry into force of Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and considering the commitment of "Intersnack Bulgaria" EOOD to strictly comply with all obligations arising from applicable national and European legislation in the field of personal data processing and protection, and recognizing the importance of protecting your privacy, we inform you of the following:

We, "Intersnack Bulgaria" EOOD, respect the privacy of the users of our website. We believe that careful and accurate handling of users' personal information is particularly important online. This means that we are committed to processing your personal data in accordance with these data protection provisions with the utmost care, responsibility, and in compliance with the relevant data protection regulations.

Below, we would like to give you a brief overview of how we process personal information. The following information applies exclusively to the website www.intersnack.bg and its subpages.

Note to Parents/Guardians

As part of our online activities, we emphasize the importance of informing children and young people under the age of 18 that they require parental permission before disclosing their personal information.
If we discover that such data has been provided to us without parental or guardian consent, we will delete it immediately. In this context, we rely on receiving such information from you as parents or guardians.
We encourage parents and guardians to monitor their children's internet use and discuss the safe and responsible use of personal data online.

 

1. Data Controller

The responsible authority for processing personal data is:
Intersnack Bulgaria EOOD
Sofia, 1574, 5 Nikola Tesla Street, Bulgaria
Tel: +359 2 948 69 69

 

2. Personal Data

Personal data refers to any information related to an identified or identifiable individual (as defined in the General Data Protection Regulation). The personal data we collect varies depending on the purpose of collection and the product or service we provide to you.

  • Personal contact details, such as your name, email address, physical address, and phone numbers.

  • Account login details, such as your user ID, username, and email password. These details are necessary to create a personal user account for our online communities.

  • Communication with us, which may include details about our chat conversations, service line calls, and/or customer service inquiries.

  • Demographic information, such as your age and lifestyle preferences, which may include your product preferences and interests.

  • Browsing history, such as visited pages, visit dates, location during the visit, and IP address.

  • Inquiries for additional information.

  • When we need to process personal data to provide our services, we require our clients to provide the necessary information regarding their use of other affected individuals (such as family members).

  • When an individual contacts us with a question, complaint, comment, or feedback (e.g., name, contact details, and communication content). In these cases, the individual controls the personal data shared with us, and we use the data solely to respond to the inquiry and address the matter appropriately.

  • The above personal data may include the name, employer name, job title, phone number, email, and other business contacts.

We process personal data of website visitors based on our legitimate interest in conducting our business or consent, where the data subject has been asked to express such consent. For example, to ensure our marketing is relevant to certain individuals, we may process personal data to send tailored communication to them.

Additionally, we may indirectly collect personal data about you when:

  • You share content on social media pages, websites, or applications related to our products or in response to promotional materials on social media.

  • We read or collect personal data about you from other websites (e.g., if we post an ad on a third-party website and you click on it, we may receive information about you and other website visitors to measure the reach and success of the ad).

 

3. Collection, Processing, and Use of Inventory Data

Inventory data refers to the data you provide on our website to register for our services, which we process to deliver the requested services (legal basis: Art. 6, Para. 1, Letter A of the GDPR).

3.1. Contact Form


On the intersnack.bg website, we provide a contact form that you can use to send us your questions, suggestions, requests, or even criticism. To contact us using this form, you must enter your name, email address, and message. This data is stored by us and shared with our customer service representatives to respond to your inquiries. We delete the accumulated data in this context when storage is no longer required, at the latest after 365 days, unless there are other legal rights and obligations for storage.

 

4. Data Processing When Accessing intersnack.bg (Usage Data)

We use your data to optimize our online services and make your visit to our website even more convenient, personalized, and secure.

4.1. Log Files


If you use the website for informational purposes only, i.e., without registering or providing information, only the data automatically transmitted by your browser to the server hosting the content is stored in so-called log files and processed as necessary. When browsing our website, we collect the following data, which is technically required to display our website and ensure its stability and security (legal basis: Art. 6, Para. 1, Letter E of the GDPR):

  • IP address of the requesting computer.

  • Date and time of the server request.

  • URL address of the respective access to the website.

  • If applicable, URL of the website from which the user accessed the website.

  • Name of the requested file.

  • Page from which the file was requested.

  • Access status of the web server (file transferred, file not found, command not executed, etc.).

  • Browser type and version.

  • Operating system of the terminal used.

  • Amount of data transferred.

This data is collected exclusively in anonymous form, meaning it cannot be linked to specific individuals. These data are not merged with other sources of data that could be related to a person. If necessary, the data will be evaluated for statistical purposes and automatically deleted after four weeks.

4.2. Use of Social Media Plugins and Our Social Media Presence


Currently, we are active on the following social media platforms and use the following plugins: Facebook and Linkedin. You can recognize the plugin provider by its logo or the first letter on the intersnack.bg website pages. We provide you with the option to use the button for direct communication with the plugin provider.

We use what is known as a warning notice. With this, we explicitly state that we have no influence over their content or how they process your data and therefore bear no responsibility for them.This means that when you visit our website, no personal data is initially transmitted to the plugin providers. Only if you give your consent to access the site and thereby activate it, the plugin providers will receive information that you have accessed the corresponding website of our online offering.

Addresses of the respective plugin providers and URLs with their data protection information:

Facebook: http://www.facebook.com/about/privacy/your-info-on-other#applications

Linkedin: https://www.linkedin.com/legal/privacy-policy?trk=homepage-basic_footer-privacy-policy

 

 5. Your Rights

As a data subject, you have the following rights under the GDPR:

  • Right of Access (Art. 15 GDPR): You have the right to obtain confirmation as to whether or not personal data concerning you is being processed and, if so, access to that data and information about the processing.

  • Right to Rectification (Art. 16 GDPR): You have the right to request correction or completion of inaccurate or incomplete personal data concerning you.

  • Right to Erasure ("Right to be Forgotten") (Art. 17 GDPR): You can request that your personal data be erased when certain conditions are met, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw your consent.

  • Right to Restrict Processing (Art. 18 GDPR): You may request the restriction of processing under certain circumstances, such as when you contest the accuracy of the data or object to its processing.

  • Right to Data Portability (Art. 20 GDPR): You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.

  • Right to Object (Art. 21 GDPR): You can object to the processing of your personal data on grounds relating to your particular situation or where data is processed for direct marketing purposes.

  • Right to Withdraw Consent: If the processing of your personal data is based on your consent, you can withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Additionally, if you believe your rights under data protection law have been violated, you have the right to lodge a complaint with a supervisory authority, such as the Bulgarian Commission for Personal Data Protection:

  • Address: 1592 Sofia, 2 Prof. Tsvetan Lazarov Blvd.

  • Website: www.cpdp.bg

 

6. Retention Periods

We will only retain your personal data for as long as is necessary to fulfill the purposes for which it was collected or as required to comply with legal or regulatory obligations.

For example:

  • Data provided via the contact form will be stored for up to 365 days unless legal requirements mandate a longer retention period.

  • Data processed for marketing purposes will be retained until you withdraw your consent or object to its processing.

After the expiration of the retention period, your personal data will either be securely deleted or anonymized so that it can no longer be associated with you.

 

7. Links to Other Websites

If our website contains links to other websites, we explicitly state that we have no influence over their content or how they process your data, and we bear no responsibility for them. Therefore, we recommend that, when visiting any other page, you ensure that you agree with their data protection provisions and other guidelines.

If you find that our website contains a link to a page whose content—regardless of the reason—should be considered at least questionable, we would greatly appreciate it if you inform us using the contact form.

 

8. Changes to this Privacy Policy

"Intersnack Bulgaria" EOOD reserves the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements or updates to our services. Changes will be posted on this page, and we encourage you to review our Privacy Policy regularly to stay informed about how we protect your information.

How to Contact Us?

If you have any questions, comments, or complaints regarding this Privacy Policy or the processing of your personal data, please contact us via our contact form.