Intersnack Bulgaria

PRIVACY POLICY FOR PERSONAL DATA
for visitors of the website Intersnack.bg

Privacy Policy

In connection with the application of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), and considering the commitment of “Intersnack Bulgaria” EOOD to strictly comply with all obligations arising from applicable national and European legislation regarding personal data processing and protection, and recognizing that it is important for you to know how your personal data is used and protected, we hereby inform you of the following:

We, "Intersnack Bulgaria" EOOD, respect the privacy of users of our website. We believe that careful and responsible handling of users' personal information is particularly important online. This means that we are committed to processing your personal data based on this data protection policy at all times with the utmost care, responsibility, and in accordance with relevant data protection regulations.

Below we would like to inform you how we process personal data.

This information applies exclusively to the website www.intersnack.bg and its subpages.

Note for Parents/Guardians


As part of our online activities, we emphasize informing children under the age of 14 that they require the consent of a parent or guardian to disclose personal information.
If we become aware that such data has been provided to us without the consent of a parent or guardian, we will delete it immediately. In this respect, we rely on your cooperation as parents or guardians.
We encourage parents and guardians to monitor their children's internet use and to discuss safe and responsible sharing of personal data online.

1. Personal Data Controller and Data Protection Officer (DPO):

“Intersnack Bulgaria” EOOD
Nikola Tesla St. №5, Sofia 1574, Bulgaria
Phone: +359 700 18 007
Email: office@intersnack.bg

Data Protection Officer:
Apis Europe AD, gdpr-consult@apis.bg

2. What personal data we process

  • "Personal data" refers to any information relating to an identified or identifiable individual (as defined by the GDPR). The personal data we collect depends on the purpose of collection and the product or service we provide.

  • Contact details such as your name, email address, physical address, and phone number;

  • Communications with us, which may include chat conversations, calls, or other customer service interactions;

  • Browser history, such as visited pages, visit date, location during visit, and IP address;

  • Requests for additional information;

  • If a person contacts us with a question, complaint, comment, or feedback, we only use the shared data (e.g., name, contact details, communication content) to respond appropriately.

We may also indirectly collect personal data when you:

  • Share content via social media pages, websites, or apps related to our products or in response to our marketing on social media;

  • Interact with third-party websites (e.g., clicking on our advertisement), which may result in us receiving limited information to measure the reach and success of the ad.

3. Contact Form

On the intersnack.bg website, we provide a contact form that you can use to send us your questions, suggestions, requests, or feedback.
To contact us using this form, you must provide your name, email address, and message.
We process this data based on your consent (Article 6(1)(a) GDPR).
The data is stored and forwarded to our customer service representatives to respond to your request.
It is deleted once no longer needed—at the latest after 365 days—unless legal obligations require longer storage.

4. Data Processing When Accessing intersnack.bg (Usage Data)

We use your data to improve our online offerings and make your website visit more convenient, personalized, and secure.

4.1. Log Files


If you use the website only for informational purposes (i.e., without contacting us), only the data your browser automatically transmits to the server is stored in so-called log files (cookies) and processed if needed.
We collect data necessary for displaying the site and ensuring stability and security, such as:

  • Requesting computer’s IP address

  • Date and time of the server request

  • Browser type and version, etc.

This data is collected anonymously and cannot be linked to specific individuals. It is not combined with other data sources.

4.2. Use of Social Media Plugins and Our Social Media Presence


The intersnack.bg website currently includes a LinkedIn plugin.
You can recognize the plugin provider by the logo or the first letter on the relevant button. We use a precautionary notice and clearly state that we do not control or bear responsibility for their content or how they process your data.

No personal data is transferred to plugin providers unless you consent to access the respective site. Once you give consent, plugin providers receive information that you have accessed their website through ours.

More information on data collection and processing by the plugin provider can be found in their privacy policy:
LinkedIn: LinkedIn Privacy Policy for Europe

5. Your Rights as a Data Subject

In connection with the personal data we process, you have the right to:

  • Access your personal data;

  • Rectify or delete your personal data;

  • Restrict its processing;

  • Object to processing;

  • Data portability (if data is processed automatically and based on consent or a contract).

To exercise any of these rights, please send a signed request using the official form to the Data Protection Officer:
Email: gdpr-consult@apis.bg
Postal address: Nikola Tesla St. 5, Floor 4, Sofia, Slatina district

If you believe your rights have been violated, you may file a complaint with the supervisory authority:
Commission for Personal Data Protection
2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria
Phone: +359 2 915 3 518
Email: kzld@cpdp.bg
Website: www.cpdp.bg

6. Retention Periods

We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to meet legal/regulatory requirements.
For example, data from the contact form is stored for up to 365 days unless longer retention is required by law.
Data used for marketing will be stored until you withdraw your consent or object to its processing.

After the retention period, your data will be securely deleted or anonymized so it can no longer be linked to you.

7. Links to Other Websites

If our website contains links to other websites, we expressly state that we do not control their content or how they handle your data.
Therefore, we recommend reviewing their privacy policies before providing personal information.

8. Changes to This Privacy Policy

“Intersnack Bulgaria” EOOD reserves the right to update or change this Privacy Policy at any time to reflect legal updates or changes to our services.
Changes will be posted on this page, and we encourage you to regularly review our Privacy Policy to stay informed about how we protect your information.

How to Contact Us


If you have questions, comments, or complaints regarding this Privacy Policy or the processing of your personal data, please contact us through our contact form.